Accessible careers for people, better performance for businesses and great service for customers — we think homeworking is a better way.
We have our own customer contact centre that provides service via phone, webchat, social media, and email for forward-thinking brands, including Bupa. As you’ve probably guessed, all our customer service team work from their homes in the UK — from Edinburgh to Exeter, and we’re looking for new talent!
CHECK YOU HAVE WHAT YOU NEED
Your time's valuable, and we wouldn't want you to waste it applying for a role that's not right for you. Before you go any further, check what you'll need below. If you've any questions, email us at careers@sensee.co.uk
APTITUDE & ATTITUDE
We're all about brilliant customer service, so if you enjoy helping people you're in the right place. Self-motivation, discipline and reliability are also a must. As are independence, self-reliance and a willingness to learn as well as keep improving.
SKILLS & EXPERIENCE
To help customers, you'll need good spoken and written communication skills. You'll also use your computer every day, so a working knowledge of IT hardware and software is necessary. Previous contact centre experience is a plus.
WORKING HOURS
Once agreed, your hours (20 p/w is the min) will be guaranteed and annualised - i.e. you may work more some weeks than others. You choose when you want to work subject to rules and clients' requirements. Occasionally, we may need you to change the hours you've chosen.
WORKPLACE AND IT
You must work from somewhere in the UK. You'll need a quiet and secluded room (where you won't get interrupted), desk and chair. You need to provide your own Windows PC and good broadband (no WiFi). Don't worry, we'll check your IT. Take a look at our PC specs here.
As part of its application and selection process, Sensée will:
- Carry out assessments which will include the use of a keyboard, a mouse, a monitor and other IT equipment;
- undertake aptitude, psychometric or other forms of testing; and
- ask you to participate in interviews and role plays
If you have any health condition(s) or require any reasonable adjustments that may affect your ability to undertake any of the above, please contact us before completing your application so we can discuss your requirements and ensure appropriate support is in place throughout the recruitment process.
For information about the intrinsic functions of the role, please visit our Adjustments page.
