Solving Key Customer Service Challenges
UNMATCHED SERVICE LEVELS
Our Micro-Staffing System empowers you to staff by 30-minutes, thereby reducing resource requirements by up to 20%
AGILITY FOR CONTINUITY
With our Talent-on-Tap, we can help you deal with unpredicted demands of any kind –and any size.
BETTER SALES
Happy & better supported people with actionable data at their fingertips leads to better sales all around.
BEST TALENT FOR YOU
We make the world your oyster with our limitless recruitment reach to connect the best talent to your CX operation
ENGAGEMENT
With AI@Work, we better the work lives of all CX workers, yours included. Happy people = Happy customers. It's that simple.
ESG OVERDRIVE
Working with Sensée is not just better for your customers (and your bottom line), it’s better for the Environment & Communities (CSR, ESG)
What makes us different?
We optimise CS and CX delivery for ALL involved.
We take a holistic approach to workforce and workplace excellence underpinned by our AI@Work Engine.
By focusing on both workforce and workplace optimisation, we ensure that not only your customers receive exceptional service, but your employees also thrive in an empowering environment.
Our client centric strategies are tailored to enhance engagement, streamline processes, and foster collaboration, creating a seamless experience that ultimately drives customer satisfaction and loyalty for your brand.
Together, we transform how your business engage with your customers and support how you support your CX teams, paving the way for lasting success.
Our CX Work Optimisation Family
Our group of companies each play their part in helping leading brands across every vertical improve their CX every day, whilst reducing costs to serve.
Hybrid. Optimised.
Sensée’s very own baby, this is our SaaS division, which sells directly all the software tools to make your hybrid workers enjoy better work/life balance, whilst being the equals to their in-office counterparts through LiveDesk
Wisely reduce contact, cut costs & boost satisfaction
SPEAK NO EVIL. Mazaru Helping you build and design nifty self-service apps for easy-peasy customer journeys. Finding your perfect brand vibes for your phone, web, or media experiences. We've got your voice and music needs covered.
Powering next generation WFM / WEM
With real-time analytics, workforce tools and AI smarts, QPC can tackle your toughest challenges. From boosting customer journeys and cutting through omnichannel chaos to unlocking your team’s full potential, we make it happen—because great service starts with the right tools.
