Our award-winning CX outsourcing solutions combine people-first values with cutting-edge technology to set new standards in Customer and Employee experience.
In 2004, Sensée was founded on a simple principle: bring work to people, not people to work. By creating flexible career opportunities for individuals from all backgrounds and combining people-first values with innovative technology, we deliver outstanding customer experiences.
This can be at home, in the office, or wherever life takes you. Our culture is built on the belief that happier, supported teams deliver better results. With a heritage in flexible working and a technology stack that makes inclusion a reality, we're the Business Process Outsourcing (BPO) partner where everyone belongs.
Purpose-Led | ESG-First | AI-Empowered
At Sensée, we blend human insight with smart technology to deliver CX solutions that are personal, scalable, and sustainable. Working closely with our partners, we focus on outcomes that create lasting value for customers, communities, and the business.
"True customer experience starts with empowered teams focused on real people and real results."
How Sensée Solves the Tough Problems
Our intelligent micro-staffing model flexes in 30-minute intervals to align precisely with customer demand, helping organisations reduce costs by up to 20% while maintaining exceptional service levels. It also empowers our colleagues with greater flexibility, improved work-life balance, and schedules that fit their lives.
Our Inclusive Total Footprint Optimisation extends to your teams, easing pressure, improving flexibility, and making work better for everyone. Together, we create smarter, more sustainable CX operations where everyone can thrive.
Our people-first model, enhanced by real-time performance insights, creates motivated, informed teams that sell with purpose. The result? Customers enjoy more meaningful interactions and you benefit from stronger conversions, loyalty, and growth.
Our borderless, inclusive recruitment model taps into exceptional talent unrestricted by location, helping you build diverse, high-performing teams. For individuals, it opens doors to meaningful careers, no matter their postcode, personal circumstance, or commute.
Our AI@Work™ platform enhances each team member’s day by simplifying tasks, guiding decisions, and making work more rewarding. The result? Happier, more confident people who consistently deliver standout customer experiences.
Our flexible approach to work means talented professionals can contribute from anywhere, delivering exceptional results while maintaining work-life balance.
It starts with exceptional talent, empowered by our proprietary
AI@Work™ platform—optimising every facet of CX delivery.
All the flex factors that benefit both people and business
Unifying people, wherever they are and whomever they work for to work as One
Process mining, refine and automation for continuous improvement
Smart customer journey orchestration to get right channel and right outcomes
Sensée’s very own baby, this is our SaaS division, which sells directly all the software tools to make your hybrid workers enjoy better work/life balance, whilst being the equals to their in-office counterparts through LiveDesk
SPEAK NO EVIL. Mazaru Helping you build and design nifty self-service apps for easy-peasy customer journeys. Finding your perfect brand vibes for your phone, web, or media experiences. We've got your voice and music needs covered.
With real-time analytics, workforce tools and AI smarts, QPC can tackle your toughest challenges. From boosting customer journeys and cutting through omnichannel chaos to unlocking your team’s full potential, we make it happen—because great service starts with the right tools.
Sensée is not a traditional BPO - we are a purpose-driven service and business partner. With our human-first, ESG-led approach and intelligent platforms, we are reshaping the future of customer experience delivery. We collaborate closely with value-aligned partners to help them achieve their business objectives, not just today, but sustainably for the long term.
Let's talk—and create a more inclusive, sustainable future for work, together.
