Values by our People, for our People
These are the essential beliefs and guiding principles that inspire us. They shape what our company stands for and influence our operational approach, offering a clear roadmap for our team to follow and uniting us all toward a common goal.
FREEDOM
We bring great work to people to enable great people to work
We create meaningful work and deliver fulfilling careers irrespective of an individual's location and circumstances.
We provide a space to grow and develop career skills with vast opportunities across different roles and sectors.
From ideation to execution, our teams focus on delivering cutting-edge solutions that make a difference.
We create technologies that enable people to operate effectively from any location.
We are proud to work here. Proud of each other and the brands we work with.
EXCELLENCE
We set the standard for excellence in customer experience and technology
We are straightforward and easy to do business with.
We are committed to service excellence and work in partnership with clients to deliver their service and growth ambitions.
We aim to attract the highest quality people, support their development and build home-grown talent.
Our technology is purpose-built for the contact centre industry enabling us to be focused, productive and agile.
CONSCIENCE
We care about our people, our communities and our planet
Our business is founded on ethical principles that positively impact the environment and society.
We are a business with a conscience. We are part of, and contribute to, something bigger.
Our business model and daily decisions are grounded in what we believe in; equality, diversity, accessibility, transparency, being disability confident and having great environmental credentials.
HUMAN
We are the Sensée family, we always put people first and respect all voices
We are one team, a connected caring community who ask for, and listen to the views of others. We respect all opinions.
Our communication is honest and transparent.
Everyone is approachable and accessible.
Everyone is equal. Opportunity is open to all. We feel valued and have fun together.
PIONEERING
We drive, embrace and thrive on change
We aim to be forerunners in customer service and leaders in innovation.
We are constantly thinking forward, adapting, keeping ahead of the game.
We challenge the norms. We are open-minded to new ideas and new ways, responding to opportunities.
We are lean and agile and learn quickly. We are able to test, fail fast and move on.
Our ESG Commitment
At Sensée, Environmental, Social and Governance (ESG) principles are embedded in everything we do. We make conscious, responsible choices to support the well-being of our people, the success of our clients, and the resilience of our communities. From inclusive employment to environmental stewardship and ethical governance, our strategy is about creating lasting impact, building trust, and driving sustainable value for all.
Social: People First, Always
Creating fair, flexible and fulfilling work for all.We champion inclusive employment by design, not exception. Our model unlocks opportunities for people who are often excluded from traditional workplaces, supporting well-being, work-life balance, and real career growth.
What we stand for:
- 100% guaranteed UK employment, That means no gig economy, no false self-employment.
- Inclusive recruitment that reaches beyond postcode, disability or caregiving status.
- Mental health, safety and support embedded in everyday operations.
- AI@Work™ tools that enhance, not replace, human roles.
Environment: Low Impact, High Responsibility
A remote-first model that's better for business and the planet.With no commute and no unnecessary buildings, we dramatically reduces environmental impact. Our cloud-based operations and paperless processes make sustainability a natural outcome of how we work. For our new site in Birkenhead, we invest in renewal energies and practices to return to Carbon Neutrality by 2030.
What we deliver:
- 0 daily commuting emissions across our remote workforce (60%)
- 1 dedicated contact centre sites = smaller corporate footprint
- Cloud-first tech architecture with reduced energy consumption
- Conscious procurement and recycling across all operations
Governance: Integrity by Design
Built-in trust, transparency, and resilience.From secure virtual workplaces to ethical decision-making, we integrate robust governance into every layer of our business. Our public-sector ready controls and transparent leadership are made to protect people, data, and outcomes.
What sets us apart:
- ISO-certified security, GDPR and Cyber Essentials Plus compliant
- Transparent executive oversight on all client accounts
- Mature reporting and audit frameworks across service delivery
- Long-term partnerships rooted in shared values and accountability
Ready to Build a Better Way to Work?
Interested in partnering or joining our community of flexible workers? Let's connect and build a better way to work, together.
