The Inclusive BPO Partner
We optimise Employee Experience (EX) and Customer Experience (CX) inside out
At the heart of our approach lies a commitment to workforce and workplace excellence, powered by our innovative AI@Work™ Engine. Unlike traditional BPOs, we operate as a true partner, focusing on improving the employee experience both internally and externally.
Workforce Augmentation
Our unique Micro-Staffing model complements your internal team, tactically and strategically. This ensures all your CX employees, whether in-house or outsourced, operate at peak efficiency. The result? Improved workforce engagement, wellbeing, and a significant reduction in resource requirements - often 10-15% fewer staff needed while achieving superior service levels.
Workplace Integration
With our homeworking heritage, we created LiveDesk to bring CX teams together - wherever they work. LiveDesk unites your workforce under one virtual roof, delivering real-time information, support, and collaboration. The result? Streamlined CX operations, reduced management overheads and costs, and better experiences for both employees and customers.
Workflow Automation
Through our AI@Work™ CX Journey Analytics, we refine customer workflows across all channels. This approach encourages customers to utilise digital bots for simpler queries, reducing the need for human intervention. By doing so, we lower costs and enable skilled employees to focus on complex, high-value tasks.
Workstream Compression
We help you attract and deploy the best talent, while leveraging their feedback to refine processes through our AI@Work™ CX Feedback Engine. This ensures seamless CX delivery by identifying and addressing pain points, enhancing customer journeys, and eliminating inefficiencies.
Our bespoke, client-centric strategies are designed to improve engagement, streamline processes, and foster collaboration. By enhancing both employee and customer experiences, we help drive satisfaction, loyalty, and long-term success for your brand and improve dramatically your bottom line, by up to 38%.
Ready to Build a Better Way to Work?
Interested in partnering or joining our community of flexible workers? Let's connect and build a better way to work, together.
