Since 2004, we have led the way in homeworking for contact centers, creating vibrant hybrid workplaces where people excel, engage, and deliver exceptional customer outcomes.
While businesses recognised the benefits—such as improved diversity, effectiveness, and social impact—some were cautious about the potential risks. In response, Sensée evolved into a dedicated virtual staffing company, providing fully employed, 100% remote staff to forward-thinking UK businesses. With no ready-made technology available, we quickly developed proprietary solutions to efficiently recruit, train, secure, and engage our remote workforce.
Our reputation soon attracted larger enterprises. By 2014, our socially positive and progressive approach had drawn in leading organisations, particularly in the Financial Services sector, where we found immense success serving industries like insurance and healthcare.
The pandemic further accelerated demand for remote working solutions, pushing businesses of all sizes to embrace this model. Sensée doubled in size in one year, and to support businesses that needed solutions for their CX people now at home, we launched Cloudworks, our Software as a Service (SaaS) division. Cloudworks provides purpose-built, cloud-based tools to optimize home and hybrid working, ensuring Customer Experience (CX) teams remain engaged, secure, and efficient.
In February 2024, we expanded our capabilities through the acquisition of The Contact Company. This addition diversified our client portfolio and strengthened our ability to support regulated industries with secure office-based services when required. This brings together the 2 leading outsourcers under one brand synonymous with brilliant service delivery and social conscious.
