At the heart of our approach lies a commitment to workforce and workplace excellence, powered by our innovative AI@Work Engine. Unlike traditional BPOs, we operate as a true partner, focusing on improving the employee experience both internally and externally.

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Workforce Augmentation

Our unique Micro-Staffing model complements your internal team, tactically and strategically. This ensures that all your CX employees, whether in-house or outsourced, operate at peak efficiency. The result? Improved workforce engagement, wellbeing, and a significant reduction in resource requirements—often 10-15% fewer staff needed while achieving superior service levels.

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Workplace Integration

With homeworking heritage, we developed LiveDesk so that everyone could perform, wherever they work, and whomever they worked for. LiveDesk is our CX digital workplace solution that unites your CX teams under one virtual roof. By centralising information, support, and feedback, LiveDesk creates a cohesive work environment. It streamlines your CX operations, reduces management overheads and costs, and elevates both employee and customer experiences.

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Workflow Automation

Through our AI@WorkCX Journey Analytics, we refine customer workflows across all channels. This approach encourages customers to utilise digital bots for simpler queries, reducing the need for human intervention. By doing so, we lower costs and enable skilled employees to focus on complex, high-value tasks.

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Workstream Compression

We help you attract and deploy the best talent, while leveraging their feedback to refine processes through our AI@WorkCX Feedback Engine. This ensures seamless CX delivery by identifying and addressing pain points, enhancing customer journeys, and eliminating inefficiencies.