LiveDesk unites all your CX workers into one digital workplace that has all the tools for everyone to be on the same page.
LiveDesk is Sensée’s cutting-edge CX Digital Workplace tool, purpose-built to unify and empower your customer service teams—no matter where they are or how complex your operations. Designed to simplify, streamline, and strengthen, LiveDesk creates tailored collaboration hubs that ensure your CX workers are supported, informed, and cared for.
In an industry where workers often grapple with navigating a multitude of systems, tools, and processes, LiveDesk brings much-needed clarity and consistency. It consolidates everything into fit-for-purpose collaboration pages—centralised hubs where employees can access the tools, resources, and guidance they need to thrive. From real-time support and training to dynamic information sharing, LiveDesk provides an anchor for CX teams, ensuring they feel connected and confident, whether they’re on-site, remote, or offshore.
LiveDesk isn’t just a platform—it’s the great unifier. It bridges the gaps created by dispersed teams, disparate systems, and operational silos. By bringing your workforce under one virtual roof, it creates a single source of truth for your organisation, ensuring alignment and operational excellence.
For CX operations of any size, LiveDesk is a game-changer. It empowers workers to deliver consistent, high-quality service by eliminating the friction caused by complexity. Whether you’re managing a handful of agents or thousands across the globe, LiveDesk ensures that every employee is on the same page—secure, engaged, and enabled to deliver exceptional customer experiences.
With LiveDesk, CX isn’t just managed—it’s mastered.
Your CX Leader create + moderate their own LiveDesk
They drag, drop & size as many of each pod as they want across the main space, the social zone and the management hangout.
Game-changing benefits for everyone
CX Benefits
Efficiency: get answers fast
= up to 10% AHT reduction
Effectiveness: get the right answer 1st time
= increase in 1st Contact
Resolution
Compliance: Q&As are tracked
= audit trail on support quality
Better Customer Outcome
= happier customers!
Ops Benefits
Consistent Delivery: equal information, care & support for all your work citizens
Less management overheads: support everyone virtually, centrally & concurrently
Delivery Control: no need to ship your people to supervise sites & suppliers
Digital Workplace Analytics to continuously improve your operation inside & out
People Benefits
Assurance: all the support needed to get answers & care in a click
Simplicity: one app with everything needed for all to perform at their best
Connected: work or social, one place bringing everyone together
Engaged: happier, well-supported people means hybrid working at it’s best
LiveDesk centralises all information flows, support & care into one place
Get in touch to see how Sensée can
make an impact on your business.
