At Sensée, our AI@Work tech stack is the ultimate enabler for transforming every dimension of customer service and CX operations. Designed with precision, it intelligently optimises workload, workforce, workplace, workstream, and workflow—creating seamless, efficient, and impactful customer journeys and employee experiences too. AI@Work can supplement your existing AI investments, ensuring you augment your AI stack.
Workload
AI@Work dynamically balances workloads in real time, ensuring that every customer receives timely support while preventing employee burnout. By analysing demand patterns and intelligently routing tasks, it creates efficiency and resilience in even the busiest environments.
Workforce
Through advanced analytics and workforce optimisation tools, AI@Work enhances productivity and engagement. Whether your team is on-site, remote, or offshore, our tech stack equips your workforce with the insights and tools they need to deliver exceptional service, all while reducing resource requirements by 10-15%.
Workplace
Our platform unites your entire CX ecosystem under one digital roof. With features like LiveDesk, employees stay connected, supported, and informed, fostering collaboration across dispersed teams while lowering management overheads and costs.
Workstream
AI@Work seamlessly integrates people, processes, and technology, ensuring that every workstream is fine-tuned for peak performance. By feeding real-time insights into our Feedback Engine, it identifies and addresses inefficiencies, creating streamlined operations from end to end.
Workflow
With CX Journey Analytics, our AI intelligently maps, analyses, and refines customer workflows. It drives digital-first channel strategies, reducing reliance on human interactions for repetitive tasks while empowering your team to focus on high-value, complex customer needs.
