Outsourcing doesn’t mean separate. Homeworking doesn’t mean apart. At Sensée, we promote the goal to work as one with our partners -indifferent of supply or location. Together, we make One Team.
One Workforce
A USP of partnering with Sensée is that we also recruit strategically and tactically based on your internal resourcing profile, so that we have the right talent, at the right time and day. This optimises the whole of your contact centre operation, reducing your resourcing costs inside out. Moreover, our homeworking staff self-schedules in 30-minute increments (aka Micro-Scheduling, which means you pay only for what you really need. Only with Sensée can you get lower resourcing costs and still achieving more consistent SLAs.
One Workplace
At Sensée, the talent we provide to supplement and augment your own customer service operation are sourced, recruited, co-trained and co-managed with you. We unite all your CX workers (whether yours, ours and other outsourced supplies) under one virtual roof:
LiveDesk, the CX Digital Workplace.
LiveDesk ensures everyone independent of location and supply, is equipped with the same real-time information, support and care. By working to the same beat, your distributed CX teams are equitably supported and deliver consistent service. Your leaders are empowered by LiveDesks’ quick feedback loops as to what’s working, what needs attention and the immediate means to action improvements across the ENTIRE digital workplace. Your CX stakeholders and workers all work as one. LiveDesk streamlines your CX operations, reduces management overheads and costs, and elevates both employee and customer experiences.
One Customer Experience
Our Work as One methodology yields better results, lower costs, and uniquely, less hassle than other outsourcing. What’s more, is that we augment your own AI capabilities by leveraging our AI@WorkCX for the optimisation of CX work: stream, load and flow. This means that we work with you to continuously improve all dimensions of your CX Work and giving you one window of insights across your entire CX footprint and the means to action across it with speed and agility.
