Why are values important?
Values are the essential beliefs and guiding principles that inspire us. They shape what our company stands for and influence our operational approach, offering a clear roadmap for our team to follow and uniting us all toward a common goal.
Values provide a better understanding of who we are.
FREEDOM
We bring great work to people to enable great people to work
EXCELLENCE
We set the standard for excellence in customer experience and technology
CONSCIENCE
We care about our people, our communities and our planet
HUMAN
We are the Sensée family, we always put people first and respect all voices
PIONEERING
We drive, embrace and thrive on change
FREEDOM
We create meaningful work and deliver fulfilling careers irrespective of an individual's location and circumstances.
We provide a space to grow and develop career skills with vast opportunities across different roles and sectors.
From ideation to execution, our teams focus on delivering cutting-edge solutions that make a difference.
We create technologies that enable people to operate effectively from any location.
We are proud to work here. Proud of each other and the brands we work with.
EXCELLENCE
We are straightforward and easy to do business with.
We are committed to service excellence and work in partnership with clients to deliver their service and growth ambitions.
We aim to attract the highest quality people, support their development and build home-grown talent.
Our technology is purpose-built for the contact centre industry enabling us to be focused, productive and agile.
CONSCIENCE
Our business is founded on ethical principles that positively impact the environment and society.
We are a business with a conscience. We are part of, and contribute to, something bigger.
Our business model and daily decisions are grounded in what we believe in; equality, diversity, accessibility, transparency, being disability confident and having great environmental credentials.
HUMAN
We are one team, a connected caring community who ask for, and listen to the views of others. We respect all opinions.
Our communication is honest and transparent.
Everyone is approachable and accessible.
Everyone is equal. Opportunity is open to all. We feel valued and have fun together.
PIONEERING
We aim to be forerunners in customer service and leaders in innovation.
We are constantly thinking forward, adapting, keeping ahead of the game.
We challenge the norms. We are open-minded to new ideas and new ways, responding to opportunities.
We are lean and agile and learn quickly. We are able to test, fail fast and move on.
At Sensée, we see our Environmental, Social, and Governance (ESG) strategy as a cornerstone of how we operate responsibly and sustainably. Our commitment extends to our people, our customers, and the wider community, with a focus on health, safety, and environmental stewardship. By fostering equality, inclusion, and sustainability, we aim to create a positive impact that enhances our employees’ well-being, benefits the environment, and builds trust with stakeholders.
Our ESG approach is embedded in four key areas:
Health and Safety
We are committed to maintaining the highest standards of health and safety, ensuring our people work in safe and secure environments. Our robust policies are regularly reviewed and include:
- Monthly safety audits to mitigate risks and maintain hazard-free spaces.
- Annual fire risk assessments conducted by external providers.
- Designated and trained fire marshals on every floor to manage emergency evacuations.
Environmental Responsibility
Reducing our environmental impact is a priority. Guided by our Environmental and Sustainability Policy and Carbon Reduction Plan, we focus on:
- Monitoring and tracking carbon emissions to manage and reduce our footprint.
- Minimising waste and promoting eco-friendly practices.
- Continually refining our processes to align with sustainability goals.
Workforce Development and Well-being
Our employees are at the heart of everything we do, and we invest in their health, inclusivity, and growth:
- Health & Wellness: Through our Health and Well-being Policy, we offer a health plan that includes an Employee Assistance Programme, mindfulness tools, and well-being exercises to promote mental and physical health.
- Flexible Working: We empower employees with remote working opportunities and Bring Your Own Device (BYOD) initiatives, enhancing productivity and work-life balance.
- Diversity & Inclusion: We are proud to be a Disability Confident Committed employer, ensuring an inclusive recruitment process and workplace accommodations.
- Personal Development: We provide training, apprenticeships, and development programmes to help our employees grow and excel in their roles.
Business Ethics
Integrity underpins our business practices. Our policies include anti-money laundering, fraud prevention, whistleblowing, and anti-bribery measures, supported by a Code of Conduct. Annual training ensures our employees uphold these standards, fostering a culture of accountability and ethical behaviour. Through our ESG commitments, we aim to drive meaningful progress, inspire confidence, and contribute to a sustainable and inclusive future for our business and community.
